At Chuckle, we take great care in packing every order. Since our products are food items, we follow strict quality and safety standards. Please read our policy carefully before requesting a return, refund, or exchange.

Returns

We have a 30-day return request window, which means you have 30 days from the date of delivery to request a return. However, please note that due to the food and perishable nature of our products, returns are only accepted under specific conditions to ensure product safety and quality standards.

To be eligible for a return:

• The product must be unopened, unused, and in its original condition, with all seals, packaging, labels, and protective wrapping fully intact.
• The product must be in a resalable condition, meaning it has not been tampered with, opened, or exposed to external conditions after delivery.
• You must provide a valid order number or proof of purchase.
• A clear unboxing video (if requested for verification) may be required to validate the condition of the product at the time of delivery.

Please note: For food safety and hygiene reasons, any product that has been opened, partially consumed, or whose seal has been broken will not be eligible for return under any circumstances.

To initiate a return, please email us at snack@eatchuckle.in.

Once your request is reviewed and approved, we'll provide instructions for returning your order.

Return Address:

Fitcrunch Confectionery LLP (Chuckle)
D-14/15, Surya Gayatri, New Panvel (East),
Navi Mumbai - 410206
Maharashtra, India

Please note that returns sent without prior approval will not be accepted.

Mandatory Requirements for Damage, Missing Item & Wrong Product Claims

To ensure a fair and transparent claims process, all damage, leakage, tampering, missing item, or incorrect product claims must include the following mandatory proof.

Without these documents, the claim will not be eligible for evaluation, refund, replacement, or exchange.

Mandatory Proof

The customer must provide ALL of the following:

1. A continuous, unedited unboxing video starting before opening the shipping package.
2. The video must clearly show:
   • The package is completely sealed before opening.
   • The shipping label/AWB is clearly visible.
   • The entire opening process without any cuts or edits.
   • All contents inside the package immediately after opening.
3. A clear photograph of the shipping label/AWB.
4. A clear photograph of the packing slip/invoice included with the order.
5. Clear photographs & Video showing the damaged product (if applicable).

Important

Claims submitted without the mandatory unboxing video or the required photographs will not be processed, as we are unable to verify damage, shortages, or tampering after delivery.

This policy helps protect both our customers and our business from fraudulent or unverifiable claims.

Damaged, Incorrect or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

• a damaged product,
• a defective product,
• a missing item,
• or the wrong product,

please contact us within 48 hours of delivery at snack@eatchuckle.in.

Include:

• Order Number
• Description of the issue
• Mandatory unboxing video
• Shipping label photo
• Packing slip photo
• Product photographs/Videos

Our team will review your claim and respond within 2-5 business days.

Approved claims may be resolved through:

• Replacement
• Exchange
• Refund
• Store Credit

depending on the nature of the issue.

Damaged, Incorrect or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

• a damaged product,
• a defective product,
• a missing item,
• or the wrong product,

please contact us within 48 hours of delivery at snack@eatchuckle.in.

Include:

• Order Number
• Description of the issue
• Mandatory unboxing video
• Shipping label photo
• Packing slip photo
• Product photographs/ Video

Our team will review your claim and respond within 2-5 business days.

Approved claims may be resolved through:

• Replacement
• Exchange
• Refund
• Store Credit

depending on the nature of the issue.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or exchanges on:

• Opened food products
• Perishable food items
• Products that have been consumed or partially consumed
• Customized or personalized products
• Gift Cards
• Clearance or Sale items
• Promotional or free products
• Products damaged due to customer mishandling or improper storage

Exchanges

If you received the wrong product or an approved damaged item, we will arrange a replacement wherever possible.

If a replacement is unavailable, we may issue:

• a refund, or
• store credit,

at Chuckle's sole discretion.

 

Refunds

Once your returned product or claim has been received and inspected, we'll notify you of the outcome.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 7-10 business days for the refund to be initiated.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund 15 business days after approval, please contact us at snack@eatchuckle.in.

Return Shipping

If the return is due to:

• our error,
• a damaged item,
• a defective product,
• or an incorrect shipment,

Chuckle will bear the return shipping cost.

For all other approved returns, return shipping charges may be deducted from the refund amount unless otherwise agreed.

Cancellation Policy

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Refund & Return Policy.

Contact Us

For any questions regarding returns, exchanges, refunds, or damaged shipments, please contact:

Email: snack@eatchuckle.in

Our support team will be happy to assist you.

Important Notice

By placing an order with Chuckle, you acknowledge and agree to this Refund, Return & Exchange Policy.

Failure to provide the mandatory unboxing video, shipping label photograph, and packing slip photograph for damage, shortage, tampering, or incorrect item claims will render the claim ineligible for review, refund, replacement, or exchange.